Relieve your commercial back office by outsourcing one or more processes (BPO)
Your business is growing
You want to improve your responsiveness to commercial requests (quotes, product questions, availability, etc.)
You do not want to commit to new recruitment
Have you considered outsourcing as a solution for your organization?
Learn more
Commercial back-office outsourcing: operations handled by our dedicated staff
Preparation and monitoring of quotations
Precise drafting of commercial proposals and follow-up until their acceptance to ensure that sales are finalised.
Order tracking and management
Complete management of order processing, from validation to delivery, to ensure a smooth service that meets customer expectations.
Invoicing
Preparation and management of customer invoices to ensure prompt payment and reliable accounting.
Management of purchase orders
Coordination of supplies, from creating supplier orders to receiving them, to ensure product availability and control costs.
Payment tracking
Rigorous monitoring of customer payments and payment reminders to optimise cash flow and reduce delays.
Creation of reporting statements according to your needs
Customised production of accurate and relevant reports to facilitate decision-making and management of your business.
Outsourcing of Commercial Back-Office Tasks: optimise your commercial management with YTT
Business process outsourcing (BPO) is a strategy increasingly adopted by companies to improve their efficiency while reducing costs. Among the processes that are often outsourced, commercial back-office operations are essential. This includes administrative tasks such as order management, lead tracking, customer relationship management, and other activities that support sales teams.
In an increasingly competitive world, outsourcing commercial back-office work has become a strategic lever for companies wishing to focus on their core business and maximise their productivity.
Why outsource commercial back-office functions?
Back-office functions in the commercial sector cover a wide range of essential tasks, which are often complex and time-consuming, such as order processing, stock management, customer data entry, and returns and invoice management. These activities are vital to ensuring a smooth customer experience and guaranteeing that sales processes run smoothly.
Here is why outsourcing these tasks can be beneficial:
- Cost reduction: outsourcing reduces operational costs by reducing the need to hire and train a dedicated internal team.
- Save time and resources: by outsourcing repetitive and administrative tasks to an external partner, your sales team can focus on high value-added activities such as prospecting, negotiating and building customer loyalty.
- Flexibility: outsourcing allows resources to be quickly adapted to changes in business activity, particularly during peak periods, such as sales campaigns or increases in volume.
- Improved service quality: service providers specialising in commercial back-office operations contribute their expertise and know-how to ensure the efficient and professional management of all administrative tasks.
What types of commercial back-office services can be outsourced?
The outsourcing of commercial back-office work involves several key functions that contribute to the smooth running of a company's commercial activities. These services include:
- Order management: from order taking to returns management, outsourcing ensures fast and efficient processing of customer requests.
- Customer data management: recording and updating customer information in a CRM or any other information system.
- Sales support: assistance with managing quotations, commercial proposals and updating offers.
- Inventory management and logistics: outsourcing enables better management of stock levels, coordination of deliveries and optimal management of returns and exchanges.
- Customer relations and after-sales service: handling complaints, requests for information, and customer relationship management are also aspects that can be outsourced to improve customer satisfaction.
Why choose Tunisia for commercial back-office outsourcing?
La Tunisie est une destination privilégiée pour l'externalisation des travaux back-office commercial, et ce, pour plusieurs raisons :
- Geographical and cultural proximity: Located just a two-hour flight from France and in the same time zone, Tunisia offers a major advantage in terms of real-time collaboration. Furthermore, as a French-speaking country, communication with French sales teams is fluid and natural.
- Local skills and expertise: Tunisia has a pool of qualified talent, particularly in the areas of customer support, order management and logistics. Tunisian professionals are trained in the use of modern digital tools and are fully comfortable with the requirements of European markets.
- Competitive cost: Compared to other offshore destinations, Tunisia offers attractive value for money. This allows companies to benefit from professional services while optimising their operational costs.
- Digital infrastructure: The country has invested heavily in its digital infrastructure, enabling smooth management of back-office processes through modern data management and communication solutions.
Your Team in Tunisia (YTT): Your trusted partner for commercial back-office outsourcing
At Your Team in Tunisia (YTT), we offer you a comprehensive, tailor-made solution for outsourcing your commercial back-office work. Thanks to our team of experts, we ensure the efficient management of your commercial and administrative processes, allowing you to focus on growing your business.
Our advantages:
- Qualified staff: Our employees are trained and experienced in handling administrative and commercial tasks, ensuring high-quality management and professional service.
- Flexibility and adaptability: Our outsourcing solutions are designed to adapt to the specific needs of your business, whether it's one-off management or long-term collaboration.
- Personalised support: We support you throughout our collaboration, with regular reports and proactive task management to ensure your customers' satisfaction.