Medical telesecretarial services: an effective solution for medical centres
Entrust the management of your calls and diaries to a professional medical secretarial service.
Our outsourced medical tele-secretarial service in Tunisia helps you to:
- Manage reminders, cancellations and medical schedule optimisation with rigour and responsiveness.
- Delegate administrative management to ensure continuity of care even in the event of absence.
- Maintain a professional medical telephone reception service, even in the event of unexpected absences (holidays, maternity leave, replacements).
Trust Your Team in Tunisia, specialists in outsourcing, for reliable, flexible and cost-effective service.
Why outsource your medical telesecretarial services to Your Team In Tunisia?
Rapid recruitment in less than 15 days
Qualified French-speaking professionals, ready to step in immediately or selected and recruited in advance to meet your needs.
Flexible and transparent billing
Choose between task-based or call-based billing for complete control over your operational costs, tailored to your needs.
Professionals who master your key operations
Our resources are specially trained to handle operations such as recall management, schedule optimisation, mutual rights verification, and much more, in accordance with your requirements.
Specialised French-speaking teams
Recruit employees who are fluent in French and trained to medical industry standards for immediate and effective integration.
Continuity and stability without staff turnover
Benefit from stable resources dedicated to your business, without the disruptions associated with staff turnover.
Adaptation to the specific characteristics of the medical sector
Our solutions are tailored to your needs: managing reminders, reducing no-shows, and handling specific administrative tasks.
Medical telesecretarial services: operations provided by our staff
Incoming call management
Full or partial handling of calls via a dedicated number to boost patient confidence.
Call management Medical telephone reception
Prompt and professional response on behalf of your medical practice, with a capacity of up to 30 calls per hour.
Diary management and optimisation
Appointments can be organised via Doctolib, Maiia, Clickdoc, Ubicentrix or Gepetto, with real-time access based on your schedule.
Reduction in no-shows
Proactive patient reminders, rapid replacement in the event of cancellations, and waiting list management.
Handling administrative tasks
Verification of mutual rights, monitoring of unpaid bills, and transmission of administrative instructions according to your needs.
Medical hotline
A flexible solution to ensure continuity of service during periods of absence or high activity.
Medical Telesecretarial Outsourcing: optimise the management of your administrative tasks with YTT
In the medical sector, managing administrative tasks is essential, but it can quickly become a burden for healthcare professionals. Whether you are a medical practice, healthcare facility or clinic, outsourcing medical telesecretarial services can offer you an efficient and cost-effective solution for managing your calls, appointments and correspondence without compromising the quality of patient care.
At Your Team in Tunisia (YTT), we provide you with medical tele-secretarial experts who are trained to manage the administrative aspects of your practice, allowing you to focus on what matters most: caring for your patients.
Why outsource your medical telesecretarial services?
Medical telesecretarial services include all administrative tasks related to managing telephone calls, scheduling appointments, managing emails, managing patient files, and communicating with medical partners. These tasks, although essential, can quickly become time-consuming and reduce the time you spend with your patients.
Outsourcing your medical telesecretarial services offers several advantages:
- Save time: by entrusting administrative tasks to experts, you free up time to focus on care and consultations, while ensuring efficient administrative service.
- Improved efficiency: our medical tele-secretarial teams are trained to efficiently manage calls, appointments and correspondence, thereby reducing administrative errors and improving the management of your schedule.
- Cost reduction: by outsourcing your administrative tasks, you avoid the costs associated with hiring and managing an in-house team, while gaining access to professional services at a competitive rate.
- Extended availability: with outsourcing, you benefit from extended availability for making appointments and handling calls and requests from your patients, even outside normal office hours.
Services offered in medical tele-secretarial outsourcing
Our medical tele-secretarial services include a comprehensive range of services to support the administrative management of your medical practice. Here is an overview of the services we offer:
- Appointment scheduling: managing incoming calls and scheduling appointments for consultations, examinations, and medical procedures, based on your availability and preferences.
- Telephone call management: receiving and handling calls from your patients, handling enquiries and transferring essential information to your team.
- Email and correspondence management: receiving and responding to emails, sending administrative documents, and managing patient requests electronically.
- Patient record management: organising, updating and monitoring medical records, while respecting confidentiality and legal requirements regarding data protection.
- Patient record management: organising, updating and monitoring medical records, while respecting confidentiality and legal requirements regarding data protection.
Why choose Tunisia for medical tele-secretarial outsourcing?
Tunisia is establishing itself as a preferred destination for outsourcing medical tele-secretarial services for several reasons:
- Local expertise: Tunisia has a pool of qualified professionals in the field of administrative and medical management, who are perfectly trained to handle tasks related to medical telesecretarial services.
- Cultural and linguistic proximity: as a French-speaking country, Tunisia offers a major advantage for French companies, ensuring smooth and effective communication between teams and your patients. Proficiency in the language and cultural norms guarantees high-quality service that meets patients' expectations.
- Competitive cost: Compared to other countries, Tunisia offers excellent value for money for medical telesecretarial services. This allows you to obtain a high-end service while reducing your operational costs.
- Compliance with confidentiality standards: Tunisian professionals are trained to comply with strict standards of confidentiality and security of patients' personal data, in accordance with French legal requirements, such as the GDPR.
Your Team in Tunisia (YTT): Your trusted partner for medical telesecretarial outsourcing
At Your Team in Tunisia, we are committed to providing the highest quality medical tele-secretarial services. Our teams are made up of professionals trained in the specifics of the medical sector, with extensive experience in the administrative management of medical practices. We provide you with customised solutions to meet the specific needs of your practice or healthcare facility.
Why choose YTT for your medical tele-secretarial services?
- Professionalism and responsiveness: our teams are available to respond to your needs in real time, ensuring smooth management of your calls and appointments.
- Confidentiality and security: we adhere to the strictest standards in terms of data security and confidentiality of your patients' information.
- Flexibility: our services are designed to adapt to your schedule and specific needs, whether you require daytime, evening or weekend services.